Chef FAQ

Chef FAQ

Chefnex is an app that allows you to buy healthy home cooked meals from chefs in your current area. All chefs have a permit to cook and sell food that can be delivered to you or picked up.
What makes us different from other food delivery services is that we allow professional chefs and people who love to cook to share their food with others. Our app isn’t only limited to restaurants, but allows anyone to create their own restaurant in their kitchen.
We work with Postmates who will deliver your food.
Download the Chefnex app Chefnex Chef with the green hat from your app store. Use your phone number to sign up, fill out the required fields and enjoy!
Yes! We encourage chefs who love to cook at home to join our app. All you need is a Driver's License, W-9, and micro/commercial kitchen permit, liability insurance and your good to go!
Absolutely! Just identify your Business Type as “company” and fill out the company info and bank info and your set!
If you would like to change your phone number for your account please email info@chefnex.com.
Go to the profile page and click on your Account. Change your email address in the text field and click the save button.
Go to the profile page and click on your Account. Change your password in the text field and click the save button.
Go to the description and click to change or edit.
Go to the profile page and click on Address.
Go to the profile page and click on Bank Info and link your account with Stripe account.
Go to the Stripe profile to view transaction.
Go to Profile -> Payments and look for "Current Payments". If your Total Amount is greater than $13 then you can click "Transfer". Then Stripe will initiate the transfer immediately.
Chefnex commission includes transaction charges, platform fees and marketing and promotions. In total, the commission ranges between 15-20%.
Yes, for every transfer from Chefnex bank account to chef's personal/company account, Stripe charges $1. This may change based on the Stripe's policy. This cost can be minimized by transferring weekly/monthly.
If you encounter an issue please email info@chefnex.com.
We provide a link to a US based biodegradable company for sustainable to-go food containers. https://www.solia-usa.com/all-products/.
If this problem occurs, you may call or email Postmates. There interactive customer service is here: https://support.postmates.com/merchant . Please provide them with your order ID.
If this problem occurs please email info@chefnex.com and we will look into the issue as fast as we can.
If you would like to close your account please email info@chefnex.com.